Support Center

Continuous technical assistance and guidance

Find step-by-step activation guides, manage multi-device subscriptions, and get direct 24/7 technical assistance for your Fresh Energy security platform.

Support Categories

Find answers by topic

Select a category below to access setup instructions, billing policies, and step-by-step device configuration manuals.

Installation & Setup

Account & Billing

Device Security

VPN & Privacy

Download installers and activate real-time threat protection across Windows, macOS, Android, and iOS hardware.

Manage multi-device licenses, update payment credentials, review renewal terms, or request 30-day refunds.

Configure active malware scanning schedules, identity monitoring alerts, and family protection parameters.

Enable encrypted tunnel routing, configure Wi-Fi security rules, and manage tracking prevention settings.

Frequently Asked Questions

System performance and protection details

Malware Defense

How real-time protection maintains system speed

Fresh Energy utilizes a lightweight background detection engine that scans active processes with zero impact on system memory, ensuring full speed while gaming, rendering, or streaming.

VPN Routing

Unlimited encrypted bandwidth across devices

Premium and Ultimate subscriptions include unrestricted encrypted VPN routing across global high-speed servers, masking your IP address without bandwidth caps or activity logging.

License Management

Subscription renewals and refund policies

All plans include a 30-day money-back guarantee. Subscriptions auto-renew annually, and you can modify billing preferences or cancel anytime directly from your account dashboard.

Direct Assistance

Send a support request

Our dedicated technical engineering team is available 24/7 to resolve installation issues, license queries, and threat inquiries.